Privacy policy

Effective date: [January 22, 2026]
Website: www.wondeme.com

At Wondeme, your privacy and your child’s safety are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our services, you agree to the practices described below.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Information you provide directly

  • Full name

  • Email address

  • Shipping & billing address

  • Phone number

  • Payment information

  • Child’s name or personalization details

  • Photos or images uploaded for custom books

  • Customer support messages

Information collected automatically

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on site

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Create personalized books

  • Provide customer support

  • Send order updates

  • Improve our website and services

  • Prevent fraud or unauthorized transactions

  • Comply with legal obligations

  • Marketing communications (only with your consent)

We never sell your personal data.

3. Children’s Privacy

Because our products are designed for children, we may collect content related to children (such as names or photos) only when submitted by a parent or legal guardian.

We:

  • Use child data solely to create your personalized product

  • Never use children’s photos for advertising without permission

  • Never sell or share children’s data

  • Delete files when no longer necessary for order fulfillment

If you believe we collected child data without consent, please contact us immediately.

4. Photo & Uploaded Content Policy

Images and files uploaded for personalization:

  • Are used only to produce your order

  • Are stored securely

  • Are not shared publicly

  • Are deleted or anonymized after production unless retention is required for support

You retain full ownership of your images.

5. Sharing Your Information

We only share information with trusted third parties necessary to operate our business, including:

  • Shopify (store platform)

  • Payment processors (PayPal, Stripe, credit cards)

  • Shipping carriers

  • Printing/production partners

  • Marketing tools (Meta/Facebook, Google Ads, email platforms)

These partners only access information required to perform their services.

6. Cookies & Tracking Technologies

We use cookies to:

  • Keep your cart working

  • Save preferences

  • Analyze traffic

  • Improve ads and marketing performance

You can disable cookies in your browser settings.

Some advertising partners (Google, Meta) may use cookies or pixels to show relevant ads.

7. Data Security

We implement strong security measures, including:

  • SSL encryption

  • Secure payment processing

  • Restricted access to personal data

  • Regular monitoring

However, no online system is 100% secure.

8. Data Retention

We keep your data only as long as necessary:

  • Order records: for legal/accounting purposes

  • Uploaded photos: deleted after order completion or within a reasonable time

  • Marketing data: until you unsubscribe

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Withdraw consent

  • Opt-out of marketing

  • Request a copy of your data

To exercise your rights, contact us at the email below.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Wondeme Support Team
📧 support@wondeme.com
🌐 www.wondeme.com