Frequently Asked Questions

Shipping & Delivery

Yes! We offer worldwide shipping, so no matter where you are, we’ll make sure your order gets to you. Just enter your shipping details at checkout, and we’ll handle the rest.

Shipping times depend on the shipping method you choose at checkout. Standard shipping usually takes 10 to 17 business days, while express shipping typically arrives within 7 to 10 business days.

Please keep in mind that delivery times include only business days, so holidays or weekends may cause slight delays.

Shipping costs vary depending on your location and the shipping method you select at checkout. You’ll be able to see the exact shipping fee before completing your order.

If your order hasn’t been shipped yet, you can update your shipping address by contacting our support team at contact@wondeme.com. Please reach out as soon as possible so we can assist you.

You can update your shipping details anytime in your profile settings.

However, if you’ve already placed an order and want it shipped to a new address, please contact our support team at contact@wondeme.com for assistance.

If you placed your order recently, we’re likely still printing your book. If it’s been more than three business days, you can track your order using the tracking link we sent to your email. If you haven’t received that email, please contact us through our support page or at contact@wondeme.com— we’re happy to help!

Yes, as long as your order hasn’t been shipped yet. Just send us an email at contact@wondeme.comas soon as possible, and we’ll help you update it.

Unfortunately, no. Once the payment is completed, the shipping method can’t be changed.

Something is Wrong

Please try refreshing your browser or clearing your cache first. If the issue continues, contact our support team at contact@wondeme.com.

Please contact our support team at contact@wondeme.comas soon as possible with your order details. We will investigate the issue and work to resolve it as quickly as possible.

Please email us at contact@wondeme.comwith photos of the damage and your order details. Our team will work with you to resolve the issue as quickly as possible.

Your Account

Creating an account is quick and easy! Just click “Sign Up” on our website, fill in your details, and follow the steps to set up your account.

You can update your email by going to your profile settings and editing your account information.

No worries! Just click on “Forgot Password?” on the login page, enter your email and you’ll receive an email with instructions to create a new password.

You can update your shipping details anytime in your profile settings.

However, if you’ve already placed an order and want it shipped to a new address, please contact our support team at contact@wondeme.comfor assistance.

No, you can check out as a guest. But creating an account lets you track orders and manage your purchases more easily.

Need Help with Your Order?

We are sorry to hear you’re having trouble! Please make sure all required fields are filled correctly, and your internet connection is stable. If you’re still having issues, contact our support team at support@wonderwraps.com — we’re here to help!

Please check your spam or junk folder first, as sometimes the email may end up there. If you still can’t find it, contact our support team at contact@wondeme.com, and we’ll help you right away.

If your order isn’t appearing in your account, it could be due to a delay in processing or you may have used a different email at checkout. Please contact our support team at contact@wondeme.com, and we’ll help you locate your order.

You can view your order details by logging into your account and going to “My Books”. There, you’ll find all the information about your past and current orders.

Yes, but only if you haven’t approved your book yet. During the review process, you can request changes by uploading a new photo or leaving notes for our team. You can also request changes through our support page or by emailing us at contact@wondeme.com.

Yes, you can cancel your order as long as your book hasn’t been printed yet. To request a cancellation, please reach out through our support page or email us at contact@wondeme.com as soon as possible.

Yes, you can receive a full refund if your book hasn’t been printed yet, or a partial refund if it has been printed but not yet shipped. Once the book has been printed and shipped, we’re unable to offer a refund.To request a refund contact us through our support page or by email at contact@wondeme.com

If you placed your order recently, we’re likely still printing your book. If it’s been more than three business days, you can track your order using the tracking link we sent to your email. If you haven’t received that email, please contact us through our support page or at contact@wondeme.com— we’re happy to help!

Sometimes tracking links take a little time to update after your order ships. If it’s been over 24 hours and the link still isn’t working, please contact us at contact@wondeme.comand we’ll look into it right away.

Yes, as long as your order hasn’t been shipped yet. Just send us an email at contact@wondeme.comas soon as possible, and we’ll help you update it.

Unfortunately, no. Once the payment is completed, the shipping method can’t be changed.

Unfortunately, once payment is completed, you can’t switch to a different book. However, if there’s something you’re not happy with, our team is here to help fix any issues with your book. Just reach out to us through our support page or contact us at contact@wondeme.com.

We’re sorry for the delay! Shipping times may vary depending on the method you chose and local holidays. If it’s past the estimated delivery window, please contact us at contact@wondeme.com.

Sometimes the PDF takes a little extra time to be generated. Please try again a bit later. If the issue persists, contact us through support page or email us at contact@wondeme.com.

Placing an Order

It’s easy! Choose the book you want to personalise, upload a photo of your child (make sure it matches our recommendations), and enter their name and age. You’ll then get a preview of the book. If you’re happy with it, just proceed to payment to complete your order.

We are sorry to hear you’re having trouble! Please make sure all required fields are filled correctly, and your internet connection is stable. If you’re still having issues, contact our support team at contact@wondeme.com— we’re here to help!

We accept PayPal and card payments. You can choose your preferred method during checkout for a secure and easy payment process.

After payment, you’ll review and approve your book. If you’re not happy with it, you can request changes, and our dedicated support team will be happy to assist you.

Unfortunately, we don’t offer that option at the moment, but our team is working hard to make it available in the future.

Absolutely! You can order a book for someone else. Just be sure to enter the correct shipping information during checkout so it arrives at the right place.

Currently, we don’t offer gift wrapping or personalized gift messages, but it’s something we’re considering for the future.

About Us

You can contact our customer support team anytime through our support page or emailing contact@wondeme.com.

WonderWraps is an online business that creates personalized children’s books where your child becomes the star of the story.

WonderWraps is an online business, and we operate globally! Our team is based in various locations, and we serve customers all around the world.

We’d love to hear from you! Please reach out to us through the contact form on our website, or send us an email at contact@wondeme.com.

We take your privacy seriously. All personal data, including photos and details, are securely stored and processed in compliance with data protection regulations. Your data is used only for the purpose of personalizing your book, and will not be shared with third parties.

About Our Books

Currently, we don’t offer custom story submissions. All our personalised books use pre-written stories available on our site.

Currently, our personalised books are designed exclusively for children. We do not offer options for adults or pets at this time, but our team is actively working to expand our offerings.

Our books are currently available in English, Spanish, Italian, German, Portuguese (Brazil), Dutch, and French. We are actively working on adding more languages soon.